Policies

Copperline Roofing Co collects only the information you give us through the contact and estimate forms on this site — typically your name, phone number, email address, property address and a few details about your roofing project. We use this information solely to respond to your enquiry, schedule inspections and prepare your written quote.

We never sell, rent or trade your personal information. It is shared only with the members of our own crew who need it to serve you, such as the scheduler arranging your visit or the estimator preparing your quote.

This site uses a small number of cookies and similar storage to remember basic preferences, such as whether you have dismissed a notice, and to understand aggregate visits so we can keep the site fast and useful. You can block cookies in your browser settings; the site will still work.

Form submissions are kept for as long as needed to handle your enquiry and maintain our job records, typically up to seven years for completed projects as required for warranty purposes. If you asked only for an estimate and never became a customer, ask us and we will delete your details.

You may at any time ask what information we hold about you, ask us to correct it, or ask us to delete it. To do any of these, call us on (555) 013-4470 or email hello@copperlineroofing.com and we will respond within five business days.

Every Copperline project begins with a free inspection followed by a fixed written quote. That signed quote is the full price for the described work: if our survey missed something, that is on us. Extra work is only ever done with your signed change order first. You can read about our full range of work on our services page.

We agree start dates in writing and keep to them. Roofing is weather-dependent, so high winds, rain or lightning may pause work for safety; when that happens your crew leader will tell you the same day and agree the revised schedule with you directly.

Payment follows the milestones stated in your quote — typically a deposit to reserve materials, a progress payment during installation, and the balance only when you have walked the finished roof with us and signed it off. We accept the payment methods listed on your invoice.

All of our installations carry a 10-year workmanship warranty covering leaks and defects caused by our labor, in addition to any manufacturer warranty on the materials themselves. The warranty is in writing with your final invoice and transfers to a new owner if you sell your home within the warranty period.

Our liability is limited to the value of the contracted work. We carry full liability insurance for accidental damage during a project — if something of yours is damaged by our crew, tell the crew leader immediately and we will make it right.

On work days our crew arrives at the agreed time, introduces the crew leader, and walks the site with you before starting. Expect normal construction noise during working hours, typically 8am to 6pm, and clear access paths to the areas we are working on.

We protect your landscaping with tarps, cover pools and planting beds near the work zone, and finish every day with a full tidy-up including a magnetic nail sweep of lawns, driveways and patios.

Your crew leader is your single point of contact and will update you at the start and end of each day. For anything between visits, call (555) 013-4470 or email hello@copperlineroofing.com — if you want a different crew member for your job, just ask on the contact page.

If anything falls short, tell us straight away so we can fix it while the crew and materials are still on site. If it cannot be resolved on the day, email us with your job address and photos and the company owner reviews every complaint personally within two business days.

After sign-off we remain reachable for the life of your warranty. You can also learn more about who we are on our about page — Copperline Roofing Co stands behind every roof we install.